Benoit Tremblay - the web, what matters. Simple.

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Professional Titles

May 24th, 2010

Adding guru at the end of your industry name and making it your professional title: now we know you're full of shit

What People Can Achieve

April 25th, 2010

People can achieve a lot more when allowed to think creatively than when retrained in their thinking and freedom of action

Facebook: Screw Users Privacy

April 24th, 2010



Facebook - if concerns about users privacy means slowing down our growth, then screw privacy

Questioning Assumptions

March 23rd, 2010

It's impossible to optimize by simply following assumptions. Tests and results can be trusted, not assumptions.

PuSH And PubSubHubbub (PubSub what?)

March 4th, 2010

Users And Website Usability

March 3rd, 2010

Users don't love usable websites: they just hate the poorly designed ones

New Challenge: Managing Customer Expectations

March 2nd, 2010

The Web have raised the bar when it comes to customer satisfactions. Customers now expect a lot from brands and managing customer expectations is the new Web challenge

Growing the comfort zone means never being in it

February 25th, 2010

Breaking out of the comfort zone (a.k.a doing something that matters) means forgetting about the comfort zone

Customer Service Is Everything

February 23rd, 2010

Now more than ever, as the features lists become irrelevant, customer service is everything.

This is the message a lot of businesses communicate, without even knowing it. Now more than ever, as features lists become less important, customer service is everything.

The focus can’t be on the feature list anymore

February 18th, 2010

With the number of businesses offering the exact same services, the focus can't be on the feature list / offered services anymore.

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