Ben Tremblay

Technology, business and change

New Challenge: Managing Customer Expectations

The Web have raised the bar when it comes to customer satisfactions. Customers now expect a lot from brands and managing customer expectations is the new Web challenge

Published Tuesday 2 March 2010

1821Une réponse2010-03-02+13%3A31%3A19Ben+Tremblay pour “New Challenge: Managing Customer Expectations”

a collection of my thoughts.. being remarkable says:

March 18, 2010 at 6:53 am

[...] to everyone (most of the time). It focuses on a small subset of people. Ben Tremblay’s sketches are remarkable to me because they resonate with me. But I know for sure they wouldn’t be [...]

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